State Farm® Insurance Agent Brent Hershey
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jon LeGrande
February 26, 2026
5
out of
5
rating by Jon LeGrande
"Amazing Job all around."
We responded:
"Thank you very much for your trust in our team "
Myers Family
February 25, 2026
5
out of
5
rating by Myers Family
"Kayla made this process so smooth. We saved money by switching to State Farm and we are very grateful!"
We responded:
"Thank you so much for trusting Kayla and our team! We are honored to serve you"
America Auto Inc.
February 23, 2026
5
out of
5
rating by America Auto Inc.
"So fast and so great to deal with! Thank ya'll for your timely responses."
We responded:
"We appreciate working with your team! Thank you"
Amber Stclair
February 16, 2026
5
out of
5
rating by Amber Stclair
"Trey was consistent in contacting me to provide a quote. I informed him I had insurance elsewhere and was not interested at the time, and he understood. I called back a few days later to just see what they would quote, and he saved me SO much money on insurance, as well as some family members. I ended up switching, and have zero regrets. customer service of this team is also top tier!"
We responded:
"Thank you so much for trusting our team!!! It is our pleasure to service you. Thank you for referring us to your family members as well that means a lot !"
Brooks Musselman
February 13, 2026
5
out of
5
rating by Brooks Musselman
"Brent Hershey - State Farm Insurance Agency is phenomenal. We have been with Brent for many years. Always a great experience with fantastic customer service and available products. Staff members Trey, Beth, and Kerri are very professional and personable. They take time with you to understand your individual/family financial and insurance needs. They are thorough in explaining their products and don't make you feel pressured. They truly treat you like you're family. Thank you to all members of the Brent Hershey - State Farm Insurance Agency Team!"
We responded:
"What an amazing review! We greatly appreciate your trust in our agency through the years. Customers like you and your family make this job worth it!"
Sheila Feltis
February 6, 2026
5
out of
5
rating by Sheila Feltis
"Beth has been so helpful and pleasant to work with. I just called to get a quote and ended up moving our car, homeowners & business to Brent Hershey’s office. What a great group of employees he has!!!"
We responded:
"Thank you for trusting our team and allowing us the opportunity to assist your personal insurance and business needs"
Jordan Williams
January 29, 2026
1
out of
5
rating by Jordan Williams
"I previously have used State Farm for my insurance, but am not a current customer. In November of 2025, I received calls/voicemails from this office for several consecutive days asking if they could provide me with an updated auto quote. Due to the extremely high frequency of the calls and no need for a quote, I blocked the number. Today, I saw that since blocking this office’s number I have received THIRTY more voicemails from 12/1/2025-1/28/2026… 30 voicemails in roughly 40 business days. I would not work with this office if they were offering me insurance for free. Please stop calling me… this is beyond unacceptable."
We responded:
"Jordan, we appreciate you taking the time to share your feedback. Our team is persistent—because when we truly believe we can help someone, we take that responsibility seriously and don’t treat it casually. That said, at any point a single answered call or brief message asking us to stop would have immediately removed you from our outreach list. We’re always happy to respect that, no questions asked. Many of our customers actually choose us because we follow through, stay engaged, and don’t disappear when things get inconvenient. If someone ever needs us in a claim or tough moment, that same persistence suddenly matters a lot. We’ve now made sure your number is fully removed. We wish you the best moving forward and appreciate the chance to clarify."
Zack Barrett
January 16, 2026
5
out of
5
rating by Zack Barrett
"State Farm is customer friendly."
We responded:
"Thank you so much Zack for your positive review"
April Steptoe
January 15, 2026
5
out of
5
rating by April Steptoe
"Kayla was awesome and helping me! Thank you for your patience with me!!"
We responded:
"Thank you for your feedback! We’re glad to hear you had a positive experience with our State Farm team. If there is anything else we can do to improve and earn that fifth star, please let us know. We’re here to help with your insurance needs and appreciate your feedback!"
Greg Hartless
January 7, 2026
5
out of
5
rating by Greg Hartless
"Very knowledge and thorough."
We responded:
"Thank you very much for trusting our team! We appreciate the opportunity to serve you"
Heather Stafford
December 31, 2025
5
out of
5
rating by Heather Stafford
"Sabrina has been so helpful with all of our questions about adding a teen to a policy! She is knowledgeable and made this easy!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Richard Bierce jr
December 22, 2025
5
out of
5
rating by Richard Bierce jr
"Kayla was patient and very helpful!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Laura Petrauskas
December 17, 2025
5
out of
5
rating by Laura Petrauskas
"Trey and Beth were super helpful in helping me get insurance for my daughter at a much lower rate than I had been quoted from another company. Looking forward to working with both of them in the future!"
We responded:
"Thank you so much for reaching out to our team. We are so glad that we were able to assist your family and we look forward to our continuous relationship into the future."
Jared Saul
December 16, 2025
5
out of
5
rating by Jared Saul
"Beth and Brent were very responsive, friendly and knowledgeable. And their rates were competitive. I would highly recommend them."
We responded:
"Thank you so much for trusting our team and allowing us an opportunity to serve you"
B Miller
December 13, 2025
5
out of
5
rating by B Miller
"Pictures with Santa were fabulous!!!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Rebecca Garrison
December 12, 2025
5
out of
5
rating by Rebecca Garrison
"Very recommended they are very nice and works with you"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Cathie Ostermann
December 12, 2025
5
out of
5
rating by Cathie Ostermann
"Great service, very helpful staff."
We responded:
"Thank you so much for taking time to leave us a 5 Star review. We appreciate your loyalty to our team"
Kim Cummings
December 11, 2025
5
out of
5
rating by Kim Cummings
"They hosted a free Santa event at the Fincastle baptist church! It was so awesome and they were super nice to my kids."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Samuel Lolley
December 11, 2025
5
out of
5
rating by Samuel Lolley
"Amazing group to do business with. We've used them in the past for rental and car insurance and they went above and beyond with any quote requests, questions, or concerns we had. Our automatic draft didn't work one time and they personally reached out to check on it to make sure our coverage didn't lapse. They are also amazing at giving back to the community and we've been blessed from their support of local recreational teams, free Christmas pictures, and much more! We personally never had to file a claim, but they went above and beyond to help some family members and friends with their claims. Highly recommend checking with their office for insurance needs!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Tim Beaver
December 1, 2025
5
out of
5
rating by Tim Beaver
"Always nice and extremely pleasant. Beth is wonderful and always a pleasure."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Mercedes Riley
November 28, 2025
5
out of
5
rating by Mercedes Riley
"Carrie was an amazing lady. She helped me through so much. State Farm has been the best insurance so far. I really do appreciate everything that y’all do!"
We responded:
"Thank you so much we are excited to be able to protect not only your car but also your little one through life insurance. Thank you for trusting our team. We look forward to serving you."
Melissa D
November 20, 2025
5
out of
5
rating by Melissa D
"Beth was extremely helpful and patient with me going through each of my properties helping to save some money and also great recommendations!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Audrey Clark
November 19, 2025
5
out of
5
rating by Audrey Clark
"Excellent customer service! Sabrina went above and beyond in helping me and my family when our vehicle was involved in an accident. I am also impressed with how community-minded Brent Hershey and his staff are, and how they are always finding new ways to give back, not only to their customers, but to the community in general. I would recommend Brent Hershey State Farm to anyone looking for an insurance provider."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Zoe Sebra
November 15, 2025
5
out of
5
rating by Zoe Sebra
"Best experience"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Sherry Mertz
November 12, 2025
5
out of
5
rating by Sherry Mertz
"Carrie is just a delight to work with - prompt with all the information I needed. Thank you."
We responded:
"Thank you for sharing your experience with our team. We are pleased we were able to provide you a 5 Star experience "